Terms & Conditions




TERMS and CONDITIONS


CHILDREN:

All our tours are bookable for children from 12 years old. We can accomodate younger children on some of our tours. Please, check the notes and restriction section in the booking form of each tour. When booking, please write the child's age/weight/height in the booking notes so we can provide the appropriate child seat in the vehicle. 

On hikes and snowshoeing excursions, please evaluate if your child is able to walk for the duration of the hike (2-3 hours). Our smallest snowshoes fit EU36 shoe sizes.


FOOD, ALLERGIES:

We can provide on request vegan or vegetarian options. Please inform us while booking about any allergies or special dietary requirements. 

PICK UP: 
Our Tours start from city centre. Tours included transport starts from in front of main entrance of hotel The EDGE Clarion. There are 3 Clarion Hotels in Tromsø. This is Clarion THE EDGE on other side of Tromsø Havn Prostneset. 

Another activities with transport by bus starts from main bus stop Tromsø Havn Prostneset to take bus number 450. The duration and starting time of the tours depends on the tour type. Please visit each tour's page to find all details regarding the tour and its schedule.


CLOTHES:

To enjoy your trip as much as possible, you should take good care in preparing for the cold weather! We have several suggestions to consider when dressing for your tour:

If possible, it is best to wear several layers of clothes so you can add or remove layers as needed to regulate your body temperature. A warm underlayer of wool or fleece close to your body as well as thick socks, a hat, mittens and a scarf will help to keep you comfortable. However, remember that the best source of heat is your own body! Make sure that the clothes or the shoes you are wearing are not too tight. It's difficult to stay warm even in the best outdoor gear if you are losing blood circulation because of overly tight clothes. If you wish, you can also rent winter clothes and shoes at Tromsø Outdoor in the city center.


DIFFICULTY:

Medium. Not suitable for guests with a heart condition or restricted physical ability. Suitable from age 12 years old.

Day snowshoeing tour lasts around 5 hours, 2 of which are needed to drive to the location and back. The actual walk will take about 3 hours, inlcuding multiple stops. The difficulty will be costumized to the level of the group depending on previous requirements and on the guide's assessment of the group's condition. A minimum requierment is to be able to walk 2 hours, preferrably on uneven terrain.

Night snowshoeing tour) is 5-7 hours long. The location of the tour is a little more dependent on the weather and snow conditions. We will be walking at night, with a headlamp or in the moonlight, wich makes this tour a little more demanding than the day tour.

Snowshoeing is very easy, if you can walk you can snowshoe. The only difference is that it is a little heavier to lift your feet from the ground, because of the weight of the snowshoes and snow. Depending on the conditions, you might sink a little in the snow, which makes it a little more tireing than walking on hard ground.


CANCELLATIONS:

1.
We may cancel a tour in case of weather conditions that we consider too bad or inappropriate for the specific tour type or if we do not reach a minimum of 2 participants. A tour can also be cancelled in exceptional cases due to unforeseen logistic issues (sicknesses or vehicle problems). If we decide to cancel, you will get full refund. We cannot be held responsible for any other expense (for example flight tickets) you have had in connection with this tour. In case of cancellation, you will be notified as early as possible. Please regularly check your email or phone prior to the tour departure and especially if the conditions of the weather are not easy.
2.
If you cancel 10 days before the tour's date you are entitled to a full refund, if 10 - 5 days before 50 % refund. You get no refund, if it is less than 5 days before. In order to get refund you must send us a written notice to (post@polarcabin.no). The cancellation fees are valid from the date we receive the written notice that you want to cancel your trip.  We cannot give refund because of bad weather conditions or low solar activity.
3.

In case you are booked in for an activity that has not reached the minimum amount of participants, we will contact you in advance to notify you of a potential cancellation and offer you alternatives in order for you to change your tour or date. For this reason we ask you to fill your arrival and departure dates in the reservation. In case of cancellation, you will be fully refunded. This said, we always try to make sure that the activities will run, by specifically marketing the dates where we have already some participants.


TOURS:

Our tours are all inclusive. We always provide food and drinks on all tours, as well as specific outdoor equipment.

You will be able to inform us about your size details and food requirements during the booking process. We can account for special diets.


We work with small groups only.

 We will help you set up your own camera and assist you to take your own photos of auroras and landscapes. 


Insurance/cancellation protection

We recommend all our guests to ensure they have good insurance before commencing their trip in case of illness, lost luggage, accident, liability, etc.


Contact Details

 
 
 

Call

+47 974 37 991 Jana

+47 404 57 118 Michal

Address

Kynnmobakken 83,

9023 Krokelvdalen

Information

POLAR CABIN

-OUTDOOR ACTIVITY ORGANISER-

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